Responsible Gaming & Player Wellbeing

At Stake, encouraging safe and responsible gaming is a core part of how we operate. We care about providing a positive experience for everyone who uses our platform and recognize that while online gaming can be enjoyable entertainment for most people, it can also present risks when it stops being controlled or balanced.

Our goal is to help players stay informed, maintain healthy gaming habits, and make use of tools designed to support responsible participation. To help protect users, we provide a variety of safeguards and may also apply certain protective measures ourselves whenever we believe it is appropriate to do so.

Introduction

For many individuals, online gaming is simply a fun way to relax and spend free time. However, for some people, excessive or unhealthy gaming habits can create personal challenges and negative consequences.

Because of this, we have established this Responsible Gaming Policy to explain how we work to reduce potential harm and support users who may be vulnerable to problematic gaming behavior.

Our Commitment to Players

Stake strives to provide a secure and responsible environment for all users.

We actively promote healthy gaming habits and encourage players to remain aware of how much time and attention they devote to gaming activities. We also provide tools and resources designed to help customers monitor and manage their participation so they can remain in control of their experience.

Age Restrictions

Protecting young people from accessing our platform is a priority.

Stake takes active measures to prevent underage individuals from creating accounts or participating in any activities available through our sweepstakes platform. Our services are intended solely for adults who are at least 21 years old.

THIS WEBSITE IS STRICTLY INTENDED FOR USERS AGED 21 AND OVER. INDIVIDUALS UNDER THE AGE OF 21 ARE NOT PERMITTED TO ACCESS OR USE ANY PART OF THE PLATFORM.

IF YOU ARE NOT YET 21 YEARS OF AGE, YOU MUST NOT ATTEMPT TO REGISTER, ACCESS, OR USE THIS WEBSITE.

Account Protection and Access Controls

We offer various account security features and filtering options to help prevent unauthorized access.

Security measures such as multi-factor authentication can significantly reduce the risk of someone else gaining access to your account. If children, family members, or other individuals have access to the device you use to log in, we strongly recommend enabling available security features and installing filtering software where appropriate.

These tools can help prevent minors from accessing the platform and provide additional protection for your account.

If you need assistance understanding or enabling any of the available security settings or filtering tools, please contact us and we will be happy to help.

Support and Assistance

If at any point you feel you need guidance or support regarding your gaming activity, our customer support team is available to assist.

You may contact us through:

support@stake.us

or via our live chat support system.

Our team can also provide information about organizations, support services, and helplines available within your region.

Temporary Gaming Breaks

If you’d like some time away from the platform without permanently closing your account, you can activate a Break-in-Play period.

Available break durations include:

• 24 Hours
• 48 Hours
• 7 Days
• 30 Days
• 2 Months
• 3 Months

These options can be found within the “Responsible Gaming” section of your account settings.

Once a break period begins:

• You will still be able to sign into your account.
• Prize redemptions will remain available.
• Gaming activity will be disabled.
• Daily bonuses cannot be claimed.
• Reload bonuses cannot be claimed through Stake.us.

Your account will remain under the selected restriction until the chosen period expires. Early reactivation is not available.

Stake US also reserves the right to apply any responsible gaming restriction, including temporary gaming breaks or account exclusion measures, whenever we determine that continued participation may not be in a player’s best interest.

Self-Exclusion Program

If your gaming activity is becoming difficult to manage or is negatively affecting your emotional wellbeing, finances, physical health, relationships, or overall quality of life, we strongly encourage you to consider self-exclusion.

Stake is committed to offering a safe and enjoyable social gaming experience. Self-exclusion is designed for players who want to completely step away from the platform for a significant period of time.

Available self-exclusion periods include:

• 6 Months
• 1 Year
• Indefinite

Once self-exclusion is activated, your account will immediately enter the selected exclusion period.

During this time, you will not be able to:

• Log into your account
• Participate in games
• Redeem prizes

The account cannot be reopened until the selected exclusion period has fully ended.

For accounts placed under an “Indefinite” self-exclusion:

• A minimum exclusion period of six months applies.
• The six-month period begins on the date the exclusion is activated.
• Once that minimum period has passed, the account may be considered for reactivation through a formal Return-to-Play review process.

We will also take reasonable steps to stop sending promotional and marketing communications during the exclusion period.

However, because social media platforms operate independently, we recommend taking additional steps yourself to avoid receiving Stake-related content, advertisements, or updates. You may also wish to install software that blocks access to social gaming websites and seek professional support if needed.

Self-exclusion can be activated by:

• Clicking the “Request Self Exclusion” option available through your account.
• Contacting Customer Support through Live Chat.

Stake US retains the authority to implement self-exclusion or other responsible gaming measures whenever we believe continued participation could present a risk to a player.

What Happens During Self-Exclusion

While a self-exclusion is active:

• Purchases will not be permitted.
• All marketing subscriptions will be removed.
• Access to Stake US social games will be blocked.
• Access to public chat areas and community features associated with Stake US will be disabled.

These restrictions remain in place for the full duration of the exclusion period.

Closing Your Account

If you decide you no longer wish to maintain an account with Stake US, you may request account closure at any time.

Requests can be submitted through:

• Live Chat Support
• Email Support

Upon processing your request, your account will be closed indefinitely.

Account Reopening Requests

If you later decide you would like your account restored, you must submit a written request through customer support via email or chat.

Please note:

• At least 24 hours must pass after closure before reopening can be considered.
• Additional internal reviews may be carried out before a decision is made.
• Approval is not guaranteed.

Stake reserves the right to close any customer account at any time and at its sole discretion.