Privacy Policy
This Privacy Policy explains how Sweepsteaks Limited (also referred to as “Stake”, “we”, “us”, or “our”) handles the information it gathers from people who use or visit our website www.stake.us and any services connected to it. It applies to www.stake.us as well as all features, products, and services made available through that website.
General statement
We take your privacy seriously and aim to handle your personal information in a way that respects your trust in us. This document is meant to clearly break down what data we collect, why we collect it, and how we work to keep it protected and secure.
Who controls your data
The company responsible for managing your personal information is Sweepsteaks Limited. It is registered in Cyprus under company number HE436222, and its main office is located at 7-9 Riga Feraiou, Lizantia Court, Office 310, Agioi Omologites, 1087 Nicosia, Cyprus. This entity is the data controller for any personal information collected through www.stake.us.
What information we collect
When you use our services, we may collect different types of information about you, including:
- Your full legal name
- Your date of birth
- Your home or permanent address
- Your email address
- Your phone number
We also collect technical and usage-related details about how you interact with our website, such as what pages you view, how long you stay, how often you return, what you click on, how you discovered our platform, and your preferences while using it. This can also include device-specific data like your device model, operating system, browser type, IP address, and unique device identifiers.
In addition, we may gather identification documents when needed, such as passports, ID cards, utility bills, or bank statements. Transaction records connected to purchases or redemptions are also collected. Any messages or conversations you have with our support teams, live chat, or complaint channels are included as well. Sometimes we may also receive information from third-party platforms or services (for example social networks like Facebook) that relate to your interest in or interaction with our services.
How we get your information
Your information is collected in several different ways. For example, when you browse our site, create an account, make a purchase, request a redemption, or reach out to us through forms, chat, or email, we receive and store relevant details.
We also automatically gather certain data through tracking technologies whenever you visit www.stake.us or use our services through other platforms. This includes cookies, flash cookies, pixels, tags, and API-based tools, whether you are logged in or not.
On top of that, we may use analytics systems that help us understand how people use our website and services so we can improve them over time.
Why we use your information
Stake is responsible for handling your personal data and may use it in line with this Privacy Policy. In some cases, trusted third-party companies may process your information on our behalf to help deliver services.
Depending on legal requirements and your available choices, your data may be used for purposes such as:
- Providing and running the services you request
- Improving customer support and overall user experience
- Handling payments and transactions
- Communicating important updates or service-related messages
- Meeting legal, regulatory, and compliance obligations
Technology-based data collection
When you use our website, we aim to make the experience smooth and efficient. To do this, we and our partners use standard tracking tools such as cookies and similar technologies.
These are small files stored on your device when you visit a website. They help remember certain actions, preferences, and interactions so the site can function properly and provide a better experience each time you return.
A full list of cookies used by Stake can be found here.
Your rights over your data
You have several rights when it comes to your personal information, including:
- The right to request access to the data we hold about you
- The right to object to how your data is being processed
- The right to withdraw consent you previously gave
- The right to ask us to delete your personal data
If you want to use any of these rights, you can contact us at support@stake.us.
How we keep your information safe
We use a combination of physical safeguards, digital security systems, and internal procedures to protect your personal data. This includes protecting against unauthorized access, misuse, alteration, loss, or destruction of your information, account details, transaction history, and stored data.
Our security systems are regularly reviewed and updated so they stay aligned with modern standards and technological developments.
How long we store your data
We only keep your personal information for as long as it is needed to fulfill the purposes described in this Privacy Policy. In some cases, we may need to store it longer if required by law or regulatory obligations.
Who we share your information with
We do not sell, rent, or trade your personal data to third parties. However, there are situations where we may share information with other companies within the Stake group or with external service providers who help us operate our services.
Your data may be shared in the following situations:
- When you give permission for us to do so
- When it is needed to provide services or keep you informed about important updates
- When third-party providers help us operate our systems, such as IT services, payment processing, data storage, analytics, or marketing support
- When legally required by government authorities, regulators, or law enforcement agencies
- When requested by financial institutions in connection with regulatory checks
- When necessary to enforce our terms, protect our rights, investigate fraud, or comply with legal obligations
- When performing identity verification and customer due diligence
We may also ask for a photo or image to verify your identity. This process may involve facial recognition technology provided by third-party services. These systems compare your live image with your ID documents and may process biometric data. Any biometric information is stored by the third-party provider according to their own privacy rules and may also be stored by us for up to three years after your last interaction, unless legal requirements require longer retention.
In some cases, we may share non-identifiable, aggregated demographic data with business partners, affiliates, or advertisers for analytical or business improvement purposes.
International data transfers
Because Stake operates across multiple regions, your data may be transferred to and processed in different countries, including locations within the European Union, United States, Canada, Australia, and other regions where we or our service providers operate.
Whenever data is moved internationally, we make sure proper safeguards are in place. For example, when transferring data out of the European Union, we may rely on approved standard contractual clauses or other legally accepted mechanisms to ensure your data remains protected.
Notice regarding what we collect
Whenever you use our services, we gather information that can identify you, relate to you, describe you, or could realistically be linked either directly or indirectly to you or your device. This type of information is referred to as “personal information.”
What kinds of information we collect
Below is a breakdown of the types of data we may collect and whether we collect them in practice:
| Category | What it includes | Collected |
|---|---|---|
| Identifiers | Full legal name, aliases, mailing address, online identifiers, IP address, email, username, government IDs (SSN, driver’s license, etc.) | YES |
| Basic personal information | Name, signature, ID numbers, physical description, messages (email/chat), address, phone number, insurance info, education, employment history, banking/payment details, financial data | YES |
| Protected characteristics | Age (40+), race, ethnicity, nationality, citizenship, religion, marital status, medical conditions, disability, sex, sexual orientation, veteran status, genetic information | YES |
| Commercial information | Purchase history, services used or considered, transaction records, spending behavior | YES |
| Biometric information | Biological/behavioral identifiers such as facial recognition data used for identity verification | YES |
| Internet activity | Browsing history, search activity, interaction with websites, apps, and ads | YES |
| Location data | General or precise location, including IP-based or device-based tracking | YES |
| Sensory data | Audio, visual, electronic, or similar sensory information | YES |
| Employment information | Job history, current employment, professional background | YES |
| Education records | Academic records like grades, transcripts, student IDs, disciplinary records | NO |
| Inferences | Profiles or predictions based on behavior, preferences, or collected data | YES |
Sensitive Personal Information
| Category | What it includes | Collected |
|---|---|---|
| Government IDs | SSN, driver’s license, state ID | YES |
| Account credentials | Account numbers, usernames, crypto wallets, or cards combined with passwords/security codes | YES |
| Precise location | GPS-level or highly accurate IP-based tracking | YES |
| Race/ethnicity data | Information revealing racial or ethnic background | YES |
| Religious beliefs | Religious or philosophical beliefs | NO |
| Union membership | Union affiliation data | NO |
| Genetic data | Genetic or hereditary information | NO |
| Private communications | Messages or chat content sent through our platform | YES |
| Biometric identifiers | Biometric data derived from identity documents or verification processes | YES |
| Health/sexual information | Health status, sexual behavior, or orientation | NO |
Where our data comes from
We gather personal information from a few main sources:
First, directly from you when you sign up, use our services, or go through identity verification steps.
Second, automatically through your activity on our website or apps. This includes logs, usage patterns, diagnostics, performance tracking, device details like your browser, operating system, hardware type, and IP address.
Third, from outside partners or third-party services that work with us to help provide, improve, support, or legally operate our services.
How we use your information
We may use or share your information for business-related purposes such as:
- Delivering and managing the services you request
- Improving and maintaining our services and customer support
- Creating and securing your account
- Processing transactions and preventing fraud
- Customizing your experience
- Contacting you about updates or service information
- Sending important notices
- Complying with legal and regulatory requirements
- Providing dispute resolution support when needed
We don’t keep personal or sensitive data longer than necessary for these purposes. Typically, we retain it for up to 12 months after your account is closed, unless legal obligations require longer storage.
Sharing your information
We may share personal data with third parties strictly for business-related reasons outlined above. These may include:
- Companies within our corporate group
- Service providers who help operate our platform
- External partners involved in delivering or supporting services
We do not sell your personal information or share it for cross-site behavioral advertising purposes.
Your privacy rights
If you are a California resident, you may have rights related to your personal data. These can include the right to request access to what we’ve collected about you over the past 12 months, and in some cases, the right to request deletion of your data.
How to make a request
To request access or deletion, you need to send a verifiable request to support@stake.us.
Only you or someone officially authorized to act on your behalf (such as a registered legal representative) can submit a request. If someone else is acting for you, we may require written authorization or legal proof such as power of attorney.
To verify your identity, you must provide enough information for us to confirm you are the person making the request. This usually includes:
- Full legal name
- Date of birth
- Residential address
- Email address
- Confirmation of California residency under CCPA
- Valid identification (such as a driver’s license or government-issued ID showing your name, birthdate, and address)
- A clear explanation of your request
If we cannot confirm your identity or authority, we won’t be able to process the request or share data.
You do not need to have an account with us to make a request. Any information you provide for verification will only be used for that purpose.
Response timing and delivery
We aim to respond to verified requests as quickly as possible. If you have an account, we’ll send the response there. If not, we’ll respond via email or postal mail, depending on your preference.
Our response will only cover data from the 12 months before your request. If we can’t fulfill your request, we’ll explain why. For data portability requests, we will provide your information in a format that can be used and transferred easily between services.
We do not charge for processing requests unless they are excessive, repetitive, or clearly unfounded. If a fee is necessary, we’ll explain the reason and provide an estimate before proceeding.
No discrimination policy
We will not treat you unfairly or differently just because you exercise your privacy rights.
Updates to this notice
This notice may change from time to time based on updates to our practices or legal requirements. When changes happen, we will post the updated version or notify you through appropriate channels.
Contact details
If you have questions about this notice, your data, your rights, or anything related to privacy, you can reach us at support@stake.us.